Technical Services
Installation
support:
Image Access provides a telephone alternative to on-site installation.
If the installer is experienced with installing SCSI or video scanner
controllers and has been exposed to imaging, this can be the best choice.
Customization assistance:
Many technicians are suprised at how much they can do with a little
help from us.
Q & A:
A broad range of
technical support issues are handled under the umbrella of Image Access'
maintenance contracts.
Technical Support Phone Number:
561-995-6939
Email support:
support@imageaccess.com
Workshops
We have regular workshops
which teach the ins and outs of image capture, how to create custom
configurations and modify existing configurations to improve performance
and efficiency and reduce the chance of errors. Attendees are typically
exposed to low- mid- and high-speed scanning, bar code and OCR indexing,
image processing, connectivity and more.
Document and folder
separation, indexing, form processing and scanner control can be specially
configured to simplify operation.
Configuration
Services
Use BSCAN out-of-the-box.
Our technical support staff is ready to help. When you feel that it's
time to improve the efficiency of or simplify your capture system by
customizing it to your specific uses, call Image Access.
Among BSCAN's most powerful features is its configurability. This is
particularly important for production capture. Repeated operations are
the best targets for automation and BSCAN offers a multitude of facilities
for reducing the steps involved in scanning, processing and indexing.
Custom screens, commands and processes can easily be added. Custom data
and workflow validation checks can also be built in. Even unused commands
can be eliminated from the user interface.
If you prefer
to use Image Access' experience and expertise to customize your capture
application, we're ready to help. We will help define the requirements,
design the workflow, processing and user interface, and implement and
test the system. Contact sales to find out how to proceed.
